(0 - 1 Years) "JPMorgan Chase" Hiring: Team Member On Nov 2014

Company        JPMorgan Chase
Website         www.jpmorganchase.com
Eligibility        Any Gradudate
Experience    0 - 1 yrs
Location        Bangalore
Job Role       Team Member
JOB SUMMARY:


Company profile :

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small-business and commercial banking, financial transaction processing, asset management and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

Job Description:

1. Ensure sound understanding of the Standard Operating Procedure

2. Analyze cases and apply resolutions methods as per SOP guidelines

3. Manage case inventory & ageing as per pending guidelines

4. Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader.

5. Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turn around time

6. Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency.

7. Take active participation in PMR, Q-board, team huddle and also identify areas for process improvement

8. Complete the assigned trainings in time

Candidate Profile:

Qualifications:
1. Graduate in Commerce (Prefered) or Graduate in any stream 0-2 Years

2. Good written and verbal communication skills

3. Adaptability to change

4. Aptitude for research & analysis

5. Attention to detail

6. Ability to work as a team

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